Introduction
Shon Grant Training & Psychotherapy ("SGTP", "we", "us", or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sgtp.co.uk or use our therapy services.
We comply with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We also adhere to professional standards set by the UK Council for Psychotherapy (UKCP) and other relevant professional bodies.
Information We Collect
Personal Information You Provide
- Contact information (name, email address, phone number)
- Information provided through contact forms and consultation requests
- Therapy session notes and records (for clients only)
- Payment and billing information
- Communications between you and us
Website Analytics Information
We use self-hosted Plausible Community Edition to understand overall trends in website traffic. Plausible measures only essential, aggregate analytics data such as page URL, referrer, browser, operating system, device type, and approximate country, region, and city.
Plausible does not use cookies, local storage, or browser storage. It does not create persistent identifiers and does not track people across websites, apps, days, or devices. Raw IP addresses and full User-Agent strings are used transiently to calculate anonymous daily statistics and are not stored.
How We Use Your Information
We use the information we collect for the following purposes:
- Providing therapy services: To deliver professional psychotherapy services and maintain appropriate clinical records
- Communication: To respond to your enquiries, schedule appointments, and send service-related communications
- Improvement: To enhance our website functionality and improve our services
- Legal compliance: To comply with legal obligations and professional standards
- Safety: To protect the safety and wellbeing of our clients and others
Data Protection and Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
Technical Measures
- Secure encrypted connections (SSL/TLS)
- Regular security updates and patches
- Secure password requirements
- Limited access controls
- Regular backups with encryption
Organisational measures
- Confidentiality agreements
- Regular training on data protection
- Clear data handling procedures
- Incident response protocols
- Regular security assessments
Client Confidentiality
As a UKCP registered psychotherapist, I maintain strict confidentiality in accordance with professional ethical standards. Information shared during therapy sessions is kept confidential with the following limited exceptions:
- Risk of harm: If there is a serious risk of harm to yourself or others
- Child protection: If there are concerns about the safety or welfare of a child
- Legal requirements: If required by law or court order
- Supervision: Anonymous case discussion in professional supervision
- Terrorism: If required under the Terrorism Act
Any disclosure would be discussed with you first whenever possible and appropriate.
Your Rights
Under UK data protection law, you have the following rights regarding your personal information:
- Right to Access — Request a copy of the personal information we hold about you
- Right to Rectification — Request correction of inaccurate or incomplete information
- Right to Erasure — Request deletion of your personal information (subject to legal requirements)
- Right to Object — Object to processing of your personal information
- Right to Data Portability — Request transfer of your data to another service provider
To exercise any of these rights, please contact us using the details below. Note that some rights may be limited by professional and legal obligations to retain certain records.
Third-party services
We use the following third-party and external services:
- Plausible Community Edition: For self-hosted, cookie-free, aggregate website usage analytics
Contact forms on this website open a prefilled email draft in your own mail app. No form message is sent through our website hosting provider or a third-party form processor.
Changes to this privacy policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
Email: shon@sgtp.co.uk
Shon Grant Training & Psychotherapy, Rochford
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.